User Agreement

1. General Terms and Acceptance

1.1 By accessing or using EQALL, you acknowledge that you have read, understood, and agree to be bound by this Agreement, our Privacy Policy, and AI Ethical Use Policy.

1.2 EQALL is intended for users who are at least 18 years old. If you are under 18, you may not use EQALL.

1.3 You are responsible for ensuring that your use of EQALL complies with all applicable local, state, federal, and international laws.

1.4 This Agreement, together with the Privacy Policy and AI Ethical Use Policy, represents the entire understanding between you and the Company regarding EQALL.

2. License, Restrictions, and Prohibited Activities

2.1 Company grants User a non-exclusive, non-transferable, revocable license to use EQALL and EQALL PRO solely for personal or internal business purposes. No portion of EQALL may be copied, modified, reproduced, republished, distributed, or exploited for commercial purposes without prior written consent from the Company.

2.2 Restrictions: User shall not engage in any activities that infringe or misuse EQALL's intellectual property, including but not limited to:

• 2.2.1 Copying, reproducing, modifying, or distributing any part of EQALL or its related content without prior written consent.
• 2.2.2 Reverse engineering, decompiling, or disassembling EQALL.
• 2.2.3 Creating derivative works or competitive products based on EQALL.
• 2.2.4 Removing or altering any proprietary rights notices (e.g., trademarks, logos, copyright statements).
• 2.2.5 Sharing, distributing, sublicensing, or reselling any portion of EQALL, its services, or related prototypes.

2.3 Prohibited Activities: User agrees not to:

• 2.3.1 Harass, abuse, threaten, intimidate, or harm any person, including other users, employees, contractors, or representatives of EQALL.
• 2.3.2 Sell, transfer, or assign User's EQALL profile or account to another person without prior written consent.
• 2.3.3 Collect or attempt to collect data, usernames, or email addresses of users by electronic or other means (including automated methods) for any unauthorized purpose, such as unsolicited emails, database creation, or compiling directories, without prior written consent.
• 2.3.4 Engage in any automated use of the system, such as using scripts to send messages, bots, or data scraping tools.
• 2.3.5 Upload, transmit, or deploy (or attempt to) any harmful or unauthorized technology, including spyware, web bugs, automated systems (such as spiders, robots, scrapers, or offline readers), unauthorized scripts, or any other mechanism designed to collect data, track activity, or interfere with EQALL operations, except as part of standard search engine or browser usage.
• 2.3.6 Circumvent, disable, or otherwise interfere with security-related features of EQALL, including features that prevent or restrict copying or misuse of content.
• 2.3.7 Disparage, tarnish, or otherwise harm EQALL, Inc., our reputation, or EQALL's brand.
• 2.3.8 Use EQALL in any manner inconsistent with applicable laws or regulations.
• 2.3.9 Violate any of the intellectual property restrictions described in Section 2.2.

3. Intellectual Property Rights

3.1 EQALL, its content, software, design, functionality, and trademarks (including the EQALL name and logo) are the exclusive property of the Company or its licensors and are protected by copyright, trademark, and other intellectual property laws.

3.2 All rights not expressly granted under this Agreement are reserved by the Company.

3.3 EQALL® is a registered trademark of Company under U.S. Reg. No. 7,686,215 (Class 042, on-line non-downloadable software, registered February 11, 2025) and U.S. Reg. No. 8,193,211 (Class 009, downloadable computer programs, registered March 31, 2026). User agrees not to use, reproduce, or display the EQALL name, logo, or any related trademarks without the Company's prior written permission.

3.4 Third-Party Trademarks: All third-party logos, names, and trademarks, including LinkedIn, Google, and Microsoft, that appear within EQALL are the property of their respective owners. Use of these names, logos, or trademarks does not imply endorsement or affiliation with Company.

3.5 User Trademarks: By creating an account, signing up for a free trial, or otherwise using EQALL, User grants Company a limited, non-exclusive, non-transferable, royalty-free license to use User's company name, logo, and trademarks solely for Company's marketing, promotional, and user reference purposes, including on Company's website, sales materials, presentations, and digital marketing channels. Such use shall not imply any sponsorship, endorsement, or partnership beyond User's status as a user of EQALL. User may revoke this permission at any time by providing written notice to Company at EQALL, Inc., Attn: EQALL Legal Department, 4023 Kennett Pike, Suite 51109, Wilmington, DE 19807, USA, and Company will cease future use within a commercially reasonable period.

4. User Accounts

4.1 User must provide accurate, current, and complete registration information.

4.2 User's account credentials, including enterprise email, must remain confidential. User is responsible for any activity under User's account.

4.3 If User suspects unauthorized access to User's account, User must notify us immediately.

4.4 User is solely responsible for all activities conducted through User's account, whether authorized by User or not. User agrees to use reasonable efforts to prevent unauthorized access and to notify EQALL promptly of any such unauthorized use.

5. Client Meetings & Communication

5.1 EQALL enables scheduling and managing client meetings. Users must conduct meetings in a professional and lawful manner.

5.2 Enterprise users are required to use official company emails for communication within EQALL.

5.3 All meeting data, including notes and recordings, must be handled in compliance with applicable confidentiality agreements.

6. Fees, Payments & Renewals

6.1 Some EQALL services may require payment or subscription. User agrees to provide accurate and updated payment information.

6.2 Subscriptions may renew automatically unless canceled before the renewal date. User authorizes us to charge the chosen payment method for recurring fees.

6.3 All fees are in U.S. Dollars and are non-refundable except as expressly stated in our Cancellation and Refund Policy.

6.4 We reserve the right to modify pricing, billing terms, or subscription plans at any time with prior notice.

7. Free Trials

7.1 EQALL may offer a free trial period to new users. Trial duration and conditions will be disclosed during sign-up.

7.2 At the end of the trial, access may be restricted unless a paid subscription is activated.

8. Cancellation and Refunds

8.1 Users may cancel their subscription at any time, either through their account settings on EQALL or, if the subscription was purchased via the Apple App Store, by managing the subscription directly through the respective app store.

8.2 For subscriptions purchased through the Apple App Store, all cancellations, refunds, and billing adjustments are governed by the applicable app store's terms and policies. EQALL does not process or control refunds for subscriptions purchased through these platforms.

8.3 Monthly subscriptions are non-refundable.

8.4 Additional paid services are non-refundable unless otherwise stated.

9. Data Privacy and Confidentiality

9.1 Privacy Policy: All data shared by Users, including personal information, enterprise emails, and meeting details, will be collected, processed, and stored in accordance with our Privacy Policy, which is incorporated by reference into this Agreement. The Privacy Policy also describes our data security measures and how we handle third-party data disclosures.

9.2 User Responsibilities: Users are responsible for maintaining the confidentiality of sensitive information shared through EQALL, including meeting data, notes, and recordings.

9.3 Confidentiality Obligations: Users agree not to disclose, misuse, or improperly share any confidential or proprietary information obtained through EQALL, including but not limited to information about other users, clients, or third parties.

10. Limitation of Liability

10.1 EQALL is provided "as-is" and "as-available" without warranties of any kind.

10.2 Company shall not be liable for any indirect, incidental, consequential, or special damages arising from the use or inability to use EQALL.

10.3 In no event shall EQALL's total liability to you for all claims arising out of or relating to this Agreement, the EQALL platform, or services exceed the amount paid by you to EQALL in the twelve (12) months preceding the claim. This limitation applies whether the claim is resolved in arbitration, small claims court, or otherwise, and regardless of the legal theory asserted, to the maximum extent permitted by law.

10.4 Content and insight generated by EQALL, including meeting summaries, AI-driven suggestions, or coaching recommendations, are provided for informational purposes only. We do not guarantee their accuracy, completeness, or reliability, and User agrees to use User's own judgment before relying on them.

11. Website Uptime

11.1 While we make reasonable efforts to ensure uptime, we do not guarantee uninterrupted access. Scheduled maintenance, updates, or external factors may cause temporary downtime.

12. Third-Party Data and Content

12.1 Company is not responsible for the content, accuracy, reliability, or security of any data, content, or information provided by third-party services, websites, or platforms.

12.2 User acknowledges that the availability and functionality of certain features in EQALL may depend on third-party services, and Company is not liable for any interruptions, errors, or issues caused by such third parties.

13. Termination

13.1 Company may terminate this Agreement and revoke access for any violation of these terms, illegal activity, or misuse of EQALL.

13.2 Termination does not relieve User from any obligations accrued before termination.

14. Miscellaneous

14.1 This Agreement constitutes the entire agreement between User and EQALL, superseding all prior terms.

14.2 Company's failure to enforce any provision does not constitute a waiver of its rights.

14.3 Company is not liable for delays or failures caused by events beyond our reasonable control (force majeure).

14.4 Company may assign its rights or obligations under this Agreement without notice.

15. Severability

15.1 If any provision of this Agreement is found to be unenforceable, the remaining provisions shall remain in full force and effect.

16. United States Dispute Resolution, Governing Law, and Arbitration Agreement

Please read this section carefully. It requires that you and EQALL resolve most disputes through binding individual arbitration and includes a class action waiver, jury trial waiver, and Delaware governing law and venue requirements. This Agreement supersedes all prior versions.

16.1 Application. This Section applies to any dispute, claim, or controversy between you and EQALL regardless of your country of residence or establishment. All such disputes must be resolved exclusively within the United States through arbitration or, where permitted under this Section, in the state or federal courts located in Delaware. If you reside or are established outside the United States and bring any legal claim against EQALL, this Section will govern the dispute and will apply to all threshold determinations, including jurisdiction, arbitrability, venue, and applicable law.

16.2 Overview of Dispute Resolution Process. If this Section 16 applies to you, disputes will follow a two-step process:

• 16.2.1 Informal negotiation directly with EQALL (Section 16.3), and, if unresolved,
• 16.2.2 Binding arbitration under this Section.
• Both parties may seek resolution in small claims court as an alternative to arbitration.

16.3 Mandatory Pre-Arbitration Dispute Resolution and Notification. At least 30 days before starting arbitration, you and EQALL agree to send each other a Pre-Dispute Notice and try in good faith to resolve the claim informally.

• Send notices to: EQALL, Inc., Attn: EQALL Legal Department, 4023 Kennett Pike, Suite 51109, Wilmington, DE 19807, USA.
• EQALL will send notices to the email address on your account.

Notices must include: date, your name, mailing address, email used for your EQALL account, your signature, a brief description of the dispute, and the relief sought.

If the dispute is not resolved within 60 days, either party may commence arbitration by filing a written demand and attaching proof of compliance with this requirement.

16.4 Agreement to Arbitrate; Delegation. You and EQALL agree that any dispute, claim, or controversy arising out of or relating to this Agreement, including their applicability, breach, termination, validity, enforcement, or interpretation, or any use of the EQALL platform, EQALL PRO, or related content (collectively, "Disputes") will be resolved by binding arbitration on an individual basis. The arbitrator will decide all issues of arbitrability, enforceability, scope, and interpretation, including compliance with notice requirements and allocation of fees.

16.5 Exceptions to Arbitration Agreement. The following may be brought in court:

• i. Intellectual property claims, including trademarks, trade dress, domain names, trade secrets, copyrights and patents;
• ii. Claims seeking emergency injunctive relief;
• iii. Requests for public injunctive relief;
• iv. Vexatious litigation claims.

Requests for public injunctive relief will be stayed pending arbitration of all other claims.

16.6 Arbitration Forum, Rules, and Governing Law. This Arbitration Agreement involves interstate commerce and is governed by the Federal Arbitration Act (FAA).

• Primary administrator: ADR Services, Inc. under ADR's Arbitration Rules.
• If ADR is unavailable, the American Arbitration Association (AAA) Consumer Arbitration Rules apply.
• If neither ADR nor AAA is available, the parties will agree on an alternative or a court will appoint one.

16.7 Hearing Location and Method. All arbitration hearings, regardless of the amount in controversy, shall be conducted in Wilmington, Delaware, unless the parties mutually agree otherwise or the arbitrator orders a different location for compelling reasons. At the arbitrator's discretion, hearings may be conducted remotely via video conference if appropriate to the circumstances.

16.8 Fees and Costs. Fees and arbitrator compensation are governed by the applicable arbitration provider's rules.

16.9 Improper Purpose Claims. The arbitrator may impose sanctions, including attorneys' fees, if a claim is found to be frivolous, in bad faith, or brought in violation of this Section.

16.10 Arbitrator's Decision. The arbitrator will issue a written decision stating essential findings. Awards may be entered in any court with jurisdiction. Relief may be granted only on an individual basis.

16.11 Jury Trial Waiver. You and EQALL waive the right to a jury trial for all arbitrable Disputes.

16.12 No Class Actions or Representative Proceedings. To the fullest extent permitted by law, you and EQALL waive the right to participate in class actions, class arbitrations, private attorney general actions, or any other representative or consolidated proceedings.

16.13 Mass Action Waiver. If 100 or more similar arbitration claims are filed within 180 days, they will be subject to the Mass Action batching process in Section 16.14.

16.14 Mass Action Batching Requirements. Mass Action claims will be grouped in batches of no more than 200 and arbitrated sequentially. Pending claims will be held until prior batches conclude.

16.15 Offers of Judgment. At least 10 days before a hearing, either party may serve a written settlement offer. If rejected and the rejecting party fails to obtain a more favorable award, they must pay the offering party's post-offer costs.

16.16 Severability. If any portion of this Section is unenforceable, the remainder remains in effect, except as stated in Section 16.12.

16.17 Governing Law and Venue for Court Proceedings. This Agreement shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. Any legal action or proceeding arising under this Agreement that is not subject to arbitration under this Section will be brought exclusively in the state or federal courts located in Delaware, and you hereby consent to the personal jurisdiction and venue of these courts.

16.18 Survival. This Section survives termination of this Agreement or your EQALL account.

17. App Store Terms

17.1 If you download or use EQALL from the Apple App Store, your use of the mobile application is also subject to Apple's Licensed Application End User License Agreement ("Standard EULA"). This Agreement supplements and does not limit or replace Apple's Standard EULA. In the event of a conflict between this Agreement and the Standard EULA, this Agreement will govern your relationship with EQALL, except where Apple's Standard EULA is required by law or App Store policy.

18. Third-Party Font Licenses

18.1 Attribution. EQALL utilizes the following open-source fonts. These fonts are provided "AS IS" and are governed by the SIL Open Font License, Version 1.1.

• Prompt: Copyright © 2015, Cadson Demak (info@cadsondemak.com)
• Inter: Copyright © 2020, The Inter Project Authors (https://github.com/rsms/inter)

18.2 License Access. The full text of the SIL Open Font License, Version 1.1, and its accompanying FAQ are available at https://openfontlicense.org. Use of these fonts is subject to the terms of that license, including all conditions and disclaimers of warranty therein.

19. Changes to This Agreement

19.1 Company reserves the right, in its sole discretion, to update, modify, or replace any part of this Agreement at any time. When Company makes material changes, and where required by law, will notify User through EQALL or via email.

19.2 User's continued use of EQALL after any such changes constitutes acceptance of the updated terms. If User does not agree to the new terms, User must stop using EQALL.

By "Signing in", you acknowledge that you have read, understood, and agreed to be bound by this User Agreement ("User Acceptance"). EQALL, Inc. Effective Upon User Acceptance.